1 course found

Code: GB/22/99 GB: Managing Conflict and Dealing with Difficult People


A short course in dealing with challenging situations confidently and effectively by developing appropriate strategies and skills.

The word conflict describes friction, distrust or lack of empathy between individual team members or with a person you directly lline manage.  Deal with it badly and the ripple effects can manifest into a wave of discontent.  Get it right and you can all build on the trust respect and knowledge gained.  Participants will gain an understanding of the different types of conflict and how to resolve differences in a way that both parties benefit.

This is an interactive short course involving theory and practical exercises.

Essential Information
Session Session Date Session Time Session Venue
1 11 May 2022 18:30 - 20:00 MICROSOFT TEAMS